Systems Analyst
On behalf of our client in the Lower Mainland, Ignite Technical Resources is looking for a Support Analyst for a 2 year term opportunity.
Our client is looking for a Support Analyst to join the IT Learning Applications team, providing support for WebCT Vista and Blackboard Learn for the duration of the Blackboard Learn implementation project.
Duties will include:
- Providing administrative support for instructors including creating courses on the Learning Management System (LMS), assigning access, uploading content and addressing application usage issues. The incumbent will also provide second tier support for our client’s frontline technical staff and resolve functional (application) problems, as related to the LMS.
- In addition to supporting the LMS, the incumbent will work with the Blackboard Learn project team on implementation activities. Activities could include the following:
- Test new features and processes within Blackboard Learn, add-on modules and custom integrations.
- Develop test plans and scripts and document results.
- Develop and debug automated test scripts.
- Manage regression testing.
- Work one on one with faculty members to train and assist them in their usage of Blackboard Learn.
- Assist with conversion, testing and debugging of courses to ensure a smooth transition to Blackboard Learn.
- Write analysis and training documents.
- The successful candidate will be a team player who enjoys front line support but also has strong technical expertise, preferably in QA testing.
Education/Work Experience:
- University degree or technical diploma in a relevant discipline. Minimum of 3 years of related experience, including 1 year of application support experience or the equivalent combination of education and experience.
- Demonstrated ongoing career development through active and self-motivated professional development.
- Experience supporting Learning Management Systems (e.g. Blackboard Learn, WebCT Vista) or similar enterprise systems (e.g. Enterprise Resource Planning) is highly desired.
Skills:
- Strong understanding of Internet protocols (e.g. HTTP, SSL, WebDAV, SMTP, SSH, Telnet) and web services (e.g. REST, SOAP).
- Strong knowledge of web browsers, plugins (e.g. Flash, Java) and cross-browser compatibility issues.
- Experience with desktop support (e.g. MacOS X, Windows).
- Proficient with Unix/Linux command line system.
- Proficient with office productivity tools (e.g. MS Office, SharePoint, Visio).
- Experience in several of the following areas: requirements definition, functional application design, configuration, implementation, testing, data conversion, training and documentation.
- Demonstrated proactive approach to customer service and responsiveness to customer needs.
- Good organizational and planning skills.
- Ability to work on several projects at once and to change priorities quickly as needed.
- Ability to work under pressure in time sensitive, mission critical situations, with a minimum of supervision.
Nice to Have:
- Understanding of instructional design best practices and learning theories.
- Familiar with learning technologies (e.g. Respondus, Wimba Collaboration Tools, iClicker, Turnitin, uPortal, Mediawiki, Wordpress).
- Familiar with streaming media technology (e.g. Kaltura).
- Familiar with monitoring tools (e.g. Coradiant TrueSight, Intermapper, Nagios).
- Familiar with databases (e.g. Oracle, MySQL), database design, and related tools (e.g. Toad, SQL Developer).
- Familiar with programming languages (e.g. Java, JavaScript, Perl, PHP) and related technologies (e.g. JSON, XML).
If you meet the required criteria and are interested in the above position, please submit a Word version of your resume HERE!
**Due to the volume of resumes, only those candidates being considered will be contacted.
Ignite. Wired for people. We get it.
We get technology. We get people. We get you don’t want cyborgs taking over the office and running the show. When there‘s a problem, everyone wants the right person for the job. The kind of person who is brilliant, efficient, technically savvy and who can communicate with everyone else. We know these kinds of people.
Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency and quality. We provide highly trained and qualified technical consultants to your organization as a flexible work force option. Our consultants will help you through workload fluctuations and can manage outsourced projects of any size.
You have greater day-to-day issues to manage. Ignite will solve your immediate IT needs with little delay or effort. It’s what we do best.
We’re wired for people.
Follow Ignite onTwitter @ignitetechnicaland become a fan on Facebookfor up-to-date information about our company including job postings! To see other IT job postings, visit our Website!
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