Manager, Customer Care Sales
Reporting to the Director of Customer Care, the Manager of Customer Care Sales is responsible for leading a seasoned sales team comprised of Sales Leaders and inbound/outbound sales representatives. With the primary goal of achieving growth, you are passionate, persistent, and focused on delivering results by maximizing employee performance, partnered with providing prospects and clients with superior customer service. In addition to driving sales, you are also responsible for establishing sales incentive programs, maintaining employee satisfaction and stability, and recruiting top performers to assist in achieving corporate goals.
You will be required to:
- Manage all aspects of Customer Care Sales in accordance with the budgets and business plans.
- Staff a highly talented and motivated team of sales professionals for inbound/outbound sales programs.
- Maximize sales by ensuring consistent delivery of sales strategies through all distribution channels.
- Provide ongoing sales coaching to improve overall performance of the team.
- Minimize impact of industry/market changes by devising corporate sales strategies to meet challenges and mitigate loss.
- Meet with direct reports weekly to monitor performance through coaching, mentoring, and motivational methods.
- Establish, monitor, and report on sales results as necessary.
- Maintain required service levels.
As the ideal candidate, you possess a post secondary degree or diploma in Business Administration, Commerce, Marketing or related field. You have a proven track record with 10+ years of managing a small to medium sized call centre, with sales, service, inbound and outbound functions, thus demonstrating leadership and supervisory experience. You have a strong focus on achieving results and driving continuous performance improvements. Along with excellent knowledge of Microsoft Excel and other office products and database management programs, you are experienced in call centre operations specifically related to telephone sales. You have a working knowledge of Sequel database and Access database and a working knowledge of telephone systems and or other ACD technologies.
You are able to work independently and in a fast paced, changing environment. You possess excellent organization and communications skills and are able to work well under pressure and manage multiple projects simultaneously. Additionally, you are detail oriented and are able to analyze data and draw conclusions related to business trends. The ability to accommodate flexible hours or shift work is required. An understanding of insurance business and terminology is desired as is being a Licensed Insurance Agent. The ability to fluently speak and read French is a definite asset.
If you would like more information about this position, please contact Gail Eckert, Senior Consultant, Management Search, Legacy Bowes Group at (204) 934-8828. If you believe you can make a strong contribution to this organization in the role of Manager, Customer Care Sales, please submit your resume in confidence to Gail Eckert, at gail@legacybowes.com quoting #113201.
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