Primary Care Manager
The Primary Care Manager is responsible for day to day management and integration of multidisciplinary team members who provide comprehensive patient care at family physician’s offices, and in the community. Reporting to the Clinical Director, and working in collaboration with the Program Specialists, the Primary Care Manager is responsible for the integration of PCN programs and processes. Integration may vary depending on the clinic and patient population.
The Primary Care Manager will work with network physicians, staff and affiliates, physician’s office staff, other health professionals and local and regional programming in a multi-disciplinary environment to ensure a high quality of evidence-based health care to the practice population.
This role will be the primary liaison with member physicians and their clinics for clinical services, and staff integration.
ESSENTIAL JOB FUNCTIONS
Key Responsibilities Team Development
- To provide support to each member of their team to ensure each is utilizing their strengths most effectively so that the individual, and thus the team, is functioning at an optimal level.
- To act as the ‘go to person’ for day-to-day inquiries, proposed initiatives, suggested external contacts, etc. to ensure the elimination of any duplication of effort within the team.
- To identify additional staffing resources required, and participate in interviewing and selection of candidates. To provide appropriate orientation of new team members.
- To identify educational requirements/opportunities for team members including case conferences (if clinical), in-services, and external courses / conferences. Assist to co-ordinate delivery of these sessions where appropriate.
- To assist in the implementation of strategies for improving the quality and provision of care for the practice population.
- To work collaboratively within a family practice environment to enhance the delivery of primary care services.
- To have an understanding of practice protocols, including assessments, initiate and implement management strategies and provide appropriate follow-up.
- To make professionally autonomous decisions to enhance program integration in family physicians office.
Program Development & Implementation
- To participate and, where appropriate, lead in the development, implementation, and evaluation of appropriate, efficient and valued PCN programming.
- To develop and implement relevant and necessary protocols and procedures required for consistent service delivery.
- To identify the necessary resources to the Clinical Director.
- To ensure appropriate program metrics are identified, tracked and evaluated on a regular basis. Responsible for the management of program reporting.
Clinical Role
- To work in conjunction with all clinical professionals, PCN office staff, family physicians, and family physician clinic staff in the integration of comprehensive team-based primary health care services. To provide support to clinical professionals regarding the appropriate care and treatment, according to practice policy and protocols.
- To help integrate primary health care including the monitoring of progress, response to treatment, and promoting the preventive aspects of patient care.
- To assist in the development and implementation of patient self-management, health promotion, and population based programs.
Management
- To work collaboratively and effectively with other Primary Care Managers to ensure that all processes are consistent across the teams, where appropriate. Ensure there is no duplication of effort between teams.
- To assist in the development of policies and protocols for primary care providers.
- To coordinate with Alberta Health Services and ensure that relevant regional programming is effectively used.
- To act as a resource to other practice members.
- To offer training support for other team members and assist in their professional development.
- To ensure the maintenance of accurate records in line with practice policy.
- To represent the team as needed, with both internal (e.g. PCN member physicians) and external (e.g. Alberta Health Services) stakeholders
- To be a point of contact for all issues / concerns of patients for which the team is responsible.
- To manage human resource administration such as scheduling, vacation requests, coverage and performance issues such as absenteeism.
- To provide input to Clinical Director and assist with probation, annual performance reviews, ongoing performance management and all other situations as required.
- To effectively resolve all team issues and concerns working collaboratively with the Clinical Director.
Professional Development
- To be responsible for own professional development through a variety of strategies highlighted in personal development plan.
- To participate in the Network’s education program.
SELECTION REQUIREMENTS:
Qualifications
- Bac calaureate degree in recognized health discipline; Masters degree preferred
- Current Registration with applicable College
- Current CPR
- Must have own vehicle and valid driver’s licence
- Knowledge, skill and proficiency with Windows and Microsoft Office programs
Experience
- Preference given to those with at least 5 years’ leadership experience.
- Primary Care experience a definite asset.
- Experience in some or all of the following areas is desirable:
- Primary Care/Community health care
- Gerontology
- Mental Health
- Chronic Disease (i.e. Diabetes, Cardiovascular disease, COPD/Asthma)
- Experience in change management environments preferred.
Knowledge And Skills
- Clinical skills in Primary Care
- Evidence of own professional development
- Ability to build a good working relationship with healthcare professionals, clients and other members of the community
- Respect and understanding of confidentiality
- Knowledge of, and ability to use, electronic medical records
Personal Attributes and Competencies
- Excellent verbal and written communication skills
- Ability to work in a team
- Ability to act responsibility and accountably
- Problem solving skills
- Ability to work on own initiative and to prioritize workload
- Enthusiasm for the principles and values of primary care networks
- Awareness of strengths and limitations
- Ability to respect others views/opinions
- Ability to develop new skills and apply theory to practice
- Flexibility in approach to work
- Ability to make evidence based decisions
- Ability to monitor clinical standards
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