Client Services - Collections Coordinator
At Golder Associates we strive to be the most respected global company specializing in ground engineering and environmental services through technical excellence, innovative solutions and award winning client service. Today, our clients span the world's major economic drivers: Oil and Gas, Mining, Manufacturing, Power, Transportation and more. Employee owned since being founded in 1960, our 7,000 people, operating from 160 offices worldwide, deliver deep technical understanding, cross-disciplinary thinking and a passion to help our clients succeed.
Awarded Canada’s 50 Best Employers& Canada’s 50 Best Managed Private Companies.
Client Services / Collections Coordinator:
The Calgary Client Services/Collections Coordinatoris responsible for managing the credit and collections portfolio, in accordance with the Company’s credit terms and conditions. An integral part of this role is liaising with clients, internal project managers, billing and accounts payable coordinators proactively resolving billing and payment issues and reducing outstanding collections. As well, the Calgary Credit and Collections Coordinator is expected to seek continuous improvements in productivity.
In addition, the Client Services / Collections Coordinator will provide assistance and advice to other staff members in Calgary Corporate Services and periodically assists other regions and/or national management in the development and completion of projects. On a day-to-day basis the successful candidate will be reporting directly to the Calgary Accounting Manager and indirectly to the National Accounting Operations Leader.
The duties of the Client Services / Collections Coordinator will include, but are not limited to:
- Conducting follow-up credit calls requesting payment for their accounts receivable portfolio.
- Performing credit checks on clients.
- Responding to accounts receivable inquiries from external and internal clients.
- Engage with internal departments, build relationships, identify ways to provide value and execute accordingly.
- Maintaining a tracking system for client inquiries and resulting actions and resolutions.
- Maintaining an ongoing client accounts payable contact list.
- Preparing, reviewing, and distributing accounts receivable reports and statements.
- Identifying delinquent accounts requiring external collection and legal efforts.
- Identifying bad debt or financial exposure.
- Ensure compliance with Company policy, regulatory bodies and any applicable government legislation.
- Suggesting and implementing improvements to the collections process to support the Company’s goal of continuous improvement.
- Ensuring deposits are recorded accurately and timely.
- Posting journal entries of adjustments to accounts receivable.
- Coordinate filing, archiving of accounting documents and records.
- Assisting with the training of new hires and cross-training of accounting staff.
- Supporting the members of accounting with accounts payable tasks, billing tasks, accounts receivable tasks, and the development and completion of special projects.
.Qualifications:
- Minimum of 5 years of experience in a collections role in a professional service industry.
- Community College diploma or certificate, in an accounting related field or equivalent, preferred.
- Knowledge of Canadian GAAP.
- Experience with project based accounting systems.
- Intermediate to advance level of MS Excel, Word and PowerPoint.
- Excellent customer service and negotiation skills.
- Strong organizational skills, ability to prioritize, and detailed-oriented nature.
- Has developed leadership skills and utilizes skills such as problem solving, decision making and time management.
- Has developed interpersonal skills, written communication, presentation, and facilitation skills.
- Has developed ability to effectively manage changing priorities.
Interested applicants are encouraged to apply on-line at www.golder.comin the Career/Canada section. No phone calls please, only those candidates whose background closely matches the opportunity will be contacted for an interview.
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Competition will close when a suitable candidate is found
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Thank you for your interest in Golder Associates Ltd.
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