Front Office Duty Manager (NOC 0632)

Front Office Duty Manager (NOC 0632)

Position: Front Office Duty Manager (NOC 0632)

Company: Delta Bow Valley Hotel

Location: 209-4th Avenue S.E., Calgary, AB  T2G 0C6

Wages: $18.60 Per hour, 40 hours per week, shift work including evenings and weekends, group insurance benefits

Vacancy:  1

Job Description:

• Supervise and assist in managing the operation of the Front Office.  This includes the front desk, rooms, night audit, communications, guest services and security.


• Maintain a strong focus on customer service and promptness of service


• Ensuring optimum guest satisfaction


• Act as a liaison in the absence of department managers


• Assisting in employee development and training


• Assist in overseeing the operation of the hotel


• Promote and maintain a Safe and Healthy work environment adhering to the legislation set out by Occupational Health and Safety


• Recruit and supervise staff, oversee training and set work schedules


• Resolve customer complaints


• Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions


• Negotiate with suppliers for the provision of materials and supplies


• Other duties as assigned.

Educational Requirements:

• A college degree  in tourism


• Apprenticeship in Hotel Management

Skills Requirements:

• Several years of supervisory experience in front desk/reception are required


• Must be flexible with hours of work.  Shifts will include weekends, days and evenings.  Hours of work will fluctuate depending on the volumes.


• Must be able to work  in a high pressure, high volume environment


• Must demonstrate good organization skills in a busy environment


• Must be fully able and competent to handle fire, life and safety related situations


• Must demonstrate excellent English communication, both oral and written


• Must have proven customer service skills

How to Apply:

By mail or in person:     Delta Bow Valley Hotel

209-4th Avenue S.E., Calgary, AB T2G 0C6

By fax to:                            403-205-5437

Contact Person:          Debra Gillis

Title:                            Director of People Resources

Job Title Front Office Duty Manager (NOC 0632)

Company Name : Delta Bow Valley Hotel Email dgillis@deltahotels.com Website http://www.deltahotels.com/en/hotels/contacts.html?hotelId=16 Salary Province Alberta Location Calgary